Carmen Bautista

Led a team of customer service representatives, evaluating performance and enhancing productivity through efficient processes. Increased customer satisfaction ratings by monitoring service quality and addressing issues promptly.

Aligned campaign objectives with client goals, delivering insights and analyses on performance. Played a key role in improving internal processes and ensuring timely delivery of reports.

Worked collaboratively in a team environment, demonstrating strong personal responsibility and adaptability. Managed service requests efficiently to improve response times.

Managed client databases and posted listings with accurate information. Ensured timely completion of tasks and maintained communication with clients.

Addressed customer inquiries and ensured satisfaction through timely and accurate responses. Fostered positive service experiences.

Delivered exceptional customer service by leveraging product knowledge and creating positive experiences. Maintained accurate records of customer interactions.

Improved resolution times for customer complaints through effective problem-solving and personalized solutions, enhancing customer loyalty.

Activities and societies: Team Leader with 2+ years of experience monitoring direct reports and preparing performance presentations for stakeholders.

Completed a Bachelor of Science degree with a focus on Dental Medicine, gaining experience in performance monitoring and customer service.