Tentao Romero
@tentaoromero
Experienced team leader with a strong background in customer service.
What I'm looking for
I am a dedicated professional with a proven track record in team leadership and customer service. My journey began with a solid foundation in Information Technology, which I obtained from Tarlac State University. Since then, I have honed my skills in various roles, including as a Data Enrichment Associate and Team Leader at Bold Business, where I was responsible for credentialing providers in the US.
Throughout my career, I have demonstrated my ability to manage teams effectively, resolve conflicts, and enhance customer satisfaction. My experience spans across multiple companies, including TaskUs and Foundever, where I excelled in customer service roles for high-profile clients such as Netflix and Staples.com. I am passionate about leveraging my skills to contribute positively to any organization I join.
Experience
Work history, roles, and key accomplishments
Team Leader
Bold Business
Jan 2024 - Jun 2024 (5 months)
Promoted to Team Leader for credentialing and re-credentialing of providers in the US using Medallion, a credentialing platform.
Data Enrichment Associate
Bold Business
Jul 2023 - Dec 2023 (5 months)
Served as Tier II Data Enrichment Associate for the credentialing of providers in the US via Medallion.
Customer Service Representative
Foundever
Jul 2022 - Jun 2023 (11 months)
Provided customer service for Staples.com, handling sales, billing, tech support, and delivery inquiries.
Customer Service Representative
TaskUs
Aug 2021 - Jul 2022 (11 months)
Worked as a customer service representative for Netflix, focusing on sales, billing, and tech support.
Customer Service Representative
Sitel
Feb 2021 - May 2021 (3 months)
Provided customer service support for Gannett, managing sales, billing, and tech inquiries.
Operations Team Leader
TaskUs
Jan 2019 - Jul 2020 (1 year 6 months)
Promoted to supervisor for a self-driving car account, overseeing operations and team performance.
Data/Quality Analyst
TaskUs
Jan 2018 - Jan 2019 (1 year)
Worked as a data/quality analyst for a self-driving car company, ensuring data accuracy and quality.
Quality Analyst
TaskUs
Sep 2017 - Jan 2018 (4 months)
Served as a quality analyst for HUDL, focusing on sports analysis and data quality.
Education
Degrees, certifications, and relevant coursework
Tentao hasn't added their education
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