Open to opportunities

Kevin Dietsch

@kevindietsch

Message

Bilingual customer service and real estate professional driving client success and operational efficiency.

Dominican Republic

Message

What I'm looking for

I’m seeking a role where I can blend client-facing service, real estate sales, and digital marketing within a growth-oriented team that values leadership, flexibility, and measurable results.

I am a bilingual customer service and real estate professional with over 7 years in customer-facing roles and 4.5 years focused on real estate, lead generation, property marketing, and transaction coordination. I have led teams, managed client relationships, and improved operational workflows while leveraging digital marketing and IT support skills to drive results.

I bring proven supervisory experience, virtual assistance and recruiting capabilities, and certifications in IT and digital marketing. I am adaptable, solution-oriented, and committed to delivering high satisfaction and measurable business impact.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Agent

Current

Sea Shore Properties

Jan 2023 - Present (2 years 8 months)

Specialize in lead generation, client engagement, property marketing, and transaction coordination, managing pipelines and closing deals over 4.5 years in real estate.

Real Estate Sales Lead Generation Client Relations Transaction Coordination Digital Marketing Negotiation CRM

Customer Service Representative

GBS Scotia Bank

Apr 2022 - Oct 2022 (6 months)

Supported Tangerine/Scotiabank customer inquiries and transactions, meeting quality standards and contributing to service improvements.

Customer Service CRM Communication Problem Solving Microsoft Office

Customer Service Representative

Outplex

Oct 2021 - Jan 2022 (3 months)

Provided customer support for Suddenlink campaigns, maintaining SLA adherence and contributing to customer retention efforts.

Customer Service SLA Management CRM Communication Troubleshooting Microsoft Office Team Collaboration

Real Estate Operations Lead

Rubconics

Jan 2019 - Oct 2021 (2 years 9 months)

Held multiple roles (VA, recruiter, trainer, payroll, manager) supporting real estate operations, improving pipeline management and operational efficiency across teams.

Virtual Assistance Recruitment Training Payroll Operations Management Real Estate Support Digital Marketing

Supervisor

República Digital

Jun 2020 - Jul 2020 (1 month)

Supervised operations and staff for a digital services team, ensuring workflow continuity and meeting short-term project objectives.

Team Leadership Operations Management Coaching Performance Monitoring Communication Problem Solving

Customer Service Representative

Cross-Country

Mar 2019 - Oct 2019 (7 months)

Delivered customer support across campaigns, maintaining service levels and contributing to team goals during tenure.

Customer Service Call Center CRM Communication Microsoft Office Multitasking Teamwork

Customer Service Representative

Vimenca

Apr 2018 - Dec 2018 (8 months)

Managed customer inquiries and transactions for the Lincoln campaign, consistently meeting performance and quality targets.

Customer Service CRM Microsoft Office Communication Problem Solving Performance Metrics

Customer Service Representative

Alorica

Jan 2017 - Aug 2017 (7 months)

Provided frontline customer support, resolving inquiries and maintaining service quality for assigned campaigns during tenure.

Customer Service Call Center Operations Communication CRM Microsoft Office Time Management

Customer Service Representative

Conduent

Sep 2015 - Jan 2017 (1 year 4 months)

Handled English-speaking customer inquiries with high satisfaction ratings and was pre-selected for a supervisor position, improving support quality and customer experience.

Customer Service Customer Satisfaction Microsoft Office Troubleshooting Communication Time Management

Education

Degrees, certifications, and relevant coursework

Colegio Nuestra Señora del Perpetuo Socorro

IT Technician – High School Level, Information Technology

2007 - 2014

Completed secondary education at Colegio Nuestra Señora del Perpetuo Socorro from 2007 to 2014 and obtained IT Technician (High School level) training.