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Milagros Guzman

@milagrosguzman

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Bilingual administrative and client support professional with 10+ years experience.

Dominican Republic

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What I'm looking for

I am looking for a role in a dynamic team where I can leverage my organizational and interpersonal skills to enhance client satisfaction and operational efficiency.

I am a bilingual administrative and client support professional with over 10 years of experience managing office operations and enhancing client communications across various industries, including real estate, logistics, insurance, and public service. My expertise lies in calendar and email management, CRM systems, problem resolution, and team coordination. I am known for providing exceptional service, adapting quickly to new systems, and fostering long-term client relationships.

In my current role as a Client Relations & Administrative Manager, I support clients throughout the property search and selection process, ensuring personalized guidance and consistent follow-up. My previous experience as a Sales Manager and Business Advisor has equipped me with the skills to implement strategic plans, manage client accounts, and conduct training initiatives. I am eager to contribute my organizational, interpersonal, and operational strengths in a dynamic team environment.

Experience

Work history, roles, and key accomplishments

Current

Client Relations & Administrative Manager

Current

Go Fast Solutions / PropiedadesOnlinerd

Aug 2016 - Present (8 years 11 months)

Supported clients throughout the property search and selection process, providing personalized guidance and consistent follow-up. Managed CRM tools to track inquiries, appointments, and client satisfaction metrics.

Client Relationship Management CRM Software Contract Drafting Administrative Support

Sales Manager

Domex Courier

Dec 2015 - Jul 2016 (7 months)

Supervised the sales team and implemented strategic plans to increase revenue. Managed client accounts and ensured service satisfaction.

Sales Team Supervision Strategic Planning Revenue Account Management

Buying Agent

Transcontinental Capital Corporation - Seaboard

May 2013 - Mar 2015 (1 year 10 months)

Managed procurement of office supplies and services, tracked orders, and handled vendor communications. Maintained purchase orders and reconciled invoices for timely payments.

Procurement Vendor Management

Business Advisor – Trade Engagement

Philip Morris Dominican

Dec 2011 - May 2013 (1 year 5 months)

Implemented sales strategies and engagement programs to strengthen market presence. Conducted client training and relationship-building initiatives.

Sales Strategy Relationship Building Strategic Engagement Programs

Banking Services Analyst – Treasury

Philip Morris Dominican

Dec 2008 - Dec 2011 (3 years)

Oversaw corporate credit card programs and banking operations using SAP. Ensured compliance and reporting accuracy.

Corporate Card Programs Banking Operations SAP Compliance

Sales Administrative Assistant

Cervecería Nacional Dominicana

Oct 2006 - Oct 2007 (1 year)

Resolved reconciliation issues between sales representatives and distribution centers. Maintained sales records and performance dashboards.

Reconciliations Sales Records Performance Dashboards Sales Support Data Management

Advertising Assistant

Cervecería Nacional Dominicana

Apr 2005 - Oct 2006 (1 year 6 months)

Assisted in the execution of marketing campaigns for brands including Marlboro and Presidente. Coordinated media schedules and campaign reports.

Marketing Campaigns

Executive Secretary

Cervecería Nacional Dominicana

Oct 1999 - Apr 2005 (5 years 6 months)

Supported executive management with calendar coordination and correspondence. Organized logistics for events such as the Latin Music Festival.

Executive Support Calendar Management

Education

Degrees, certifications, and relevant coursework

Italki-Actual

English Language Studies, English Language

Undertook studies to develop proficiency in the English language. Focused on improving communication skills.

Universidad UTESA

Bachelor's in Business Administration, Business Administration

Completed a comprehensive curriculum focused on business principles and practices. Gained foundational knowledge in management, finance, and marketing.