Ketan Parmar
@ketanparmar
Strategic Technical Program Manager delivering customer success through scalable delivery excellence.
NetherlandsWhat I'm looking for
I’m a Strategic Technical Program Manager and customer success specialist with over a decade of strategic program and project experience in technical environments across multinational and government organisations, including defense and large enterprise sectors.
I lead end-to-end delivery for global clientele, bridging business and technical audiences while applying a solution-oriented, stakeholder-focused approach to manage risk and change. I’ve driven exceptional delivery outcomes—supporting AI-backed product and service visions to increase safety, operational efficiency, and customer satisfaction.
Most recently, I’ve joined as a Senior Program Manager and advanced to Head of Projects, managing the delivery of a complete product suite. Previously at EclecticIQ, I led PMO and business planning maturity to achieve ISO27001 and SOC2 controls, orchestrated delivery of cyber security products and services, and managed diverse government and enterprise project portfolios with ultimate accountability for customer success.
Experience
Work history, roles, and key accomplishments
Head of Projects
Helin
Jun 2024 - Present (2 years 1 month)
Leads end-to-end delivery of Helin’s product suite for global customers, with a focus on AI-backed vision analytics to improve safety and operational efficiency. Redefines the projects delivery process and supports scaling through best-practice application.
Head of PMO & Ops
EclecticIQ
Dec 2018 - May 2024 (5 years 5 months)
Led the maturation of the PMO to attain ISO 27001 and SOC 2 controls and drove strategic alignment for global service delivery. Managed a portfolio of government (defense) and large enterprise projects while ensuring customer success and high satisfaction.
Business Unit Manager/Project Manager
Exploration Petrotechnical Data Systems
Apr 2014 - Nov 2018 (4 years 7 months)
Planned and oversaw exploration & production (E&P) projects to ensure technical and commercial success, while identifying emerging opportunities in the E&P landscape. Owned project planning artifacts, monitored schedules and budgets, managed risks, and aligned stakeholders on project execution.
Product Manager & Team Lead
General Dynamics Mission Systems
Feb 2004 - Jul 2013 (9 years 5 months)
Progressed from software engineering to team leadership and then into product management, supporting mission-critical C4ISR programs in active operational theaters. Directed subsystem/component software design and development lifecycle, led software release activities, and produced technical documentation for system transparency.
Senior Software Engineer
Megawheels TechInc.
Feb 2003 - Jan 2004 (11 months)
Contributed software expertise to a dot-com startup focused on automotive dealership advertising by enabling direct submissions of print ads to national media partners. Delivered end-to-end development and used .NET technologies and Web Services to support communication and data exchange between applications.
Senior Consultant
EDS Canada Inc.
Jun 1998 - Jan 2003 (4 years 7 months)
Worked on end-to-end software development lifecycle services and supported data model analysis and design to implement user requirements. Conducted business process analysis to identify inefficiencies and collaborated with stakeholders to translate business requirements into technical solutions.
Education
Degrees, certifications, and relevant coursework
University of Saskatchewan
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from the University of Saskatchewan, completed in 1998.
Availability
Location
NetherlandsAuthorized to work in
Job categories
Skills
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