Kernan Graham

I am a seasoned Forecaster/Scheduler with over 7 years of experience in the forecasting field and more than 13 years specializing in reporting and data analysis at Clear Harbor. My proven track record includes optimizing staffing levels, accurately predicting call volumes, and consistently producing efficient reports. I am dedicated to continuous improvement and delivering exceptional service.

In my current role as a Workforce Management Forecast/Scheduler, I analyze forecasting data to provide efficient agent schedules that meet client demands. I identify trends and patterns to create comprehensive reports, tables, and charts that support data-driven decision-making. My advanced proficiency in Microsoft Excel, including formulas, charts, pivot tables, data cubes, and VBA Macros, has been instrumental in my success.