Alix Rocque

Established call center objectives to enhance efficiency and profitability. Designed leadership programs that improved staff performance and managed hiring, onboarding, and training processes.

Mentored junior trainers and managed new hire training programs. Partnered with Learning & Development to boost customer satisfaction and developed training materials and job aids.

Conducted training sessions for new hires and existing employees. Collaborated across departments to resolve customer issues.

Managed incoming calls and coordinated customer scheduling. Maintained accurate service records.

Assisted in standards enforcement and administrative duties.

Assisted the manager with daily operations and administrative tasks.

Provided secretarial and receptionist support.

Handled sales and customer service duties.

Monitored agent performance and ensured compliance with standards. Delivered coaching and corrective action plans.

Certificate in Public Speaking & Professional Presentation Skills from the University of the West Indies, completed in 2024.

Bachelor of Science in Marketing from Ashworth College, completed in 2021.

Diploma in Customer Service from Alison, completed in 2015.

Sales & Marketing Training from the University of the West Indies, completed in 2013.

Diploma in Agricultural Science (Animal Science) from Clifton Dupigny Community College, completed in 2001.