Lennisa Abraham

I am a customer service professional with three years of experience assisting customers across phone and live chat, resolving complaints, and ensuring accurate billing and documentation. I consistently met monthly performance goals and maintained a 95% satisfaction rate while handling 60+ inquiries daily.

I transitioned from on-site to remote work and developed disciplined remote-work practices, including strong time management, self-motivation, and collaboration using Zoom and Teams. I am proficient with CRM systems and type 55+ WPM, enabling efficient handling of high volumes of customer interactions.

I am recognized for improving customer retention through personalized service and reliable support. I bring a dependable home office setup, a commitment to clear communication, and a focus on delivering measurable customer satisfaction outcomes.