Desma G
@desmag
Customer Service Representative with 8+ years supporting clients, managing documents, and running efficient office operations.
DominicaWhat I'm looking for
I’m a Customer Service and Administrative professional with 8+ years of experience in client support, document handling, and office operations. I’m known for strong problem solving and organizational abilities that keep requests moving and clients properly supported.
In my recent role at Clear Harbor Calls Center Dominica, I managed and verified sensitive customer information, processed email requests for account updates and cancellations, and directed customers to the correct departments. At KFC Dominica, I delivered excellent customer service, handled cash and processed orders efficiently, and maintained cleanliness and food safety protocol.
I back my experience with training in Public Speaking, Sales & Marketing, and Business/Secretarial Administration, including Electronic Document Preparation & Management. I enjoy combining customer-first service with accurate records, smooth communication, and dependable day-to-day operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Clear Harbor
Jan 2016 - Jan 2025 (9 years)
Managed and verified sensitive customer information and handled email requests for account updates and cancellations. Directed customers to the correct departments and supported day-to-day office operations.
Delivered excellent customer service while handling cash and processing orders efficiently. Maintained cleanliness and followed food safety protocol.
Education
Degrees, certifications, and relevant coursework
University of the West Indies
Certificate, Public Speaking
2023 - 2024
Completed a Public Speaking certificate program and Sales & Marketing 1 & 2 certificates.
University of the West Indies
Certificate, Sales & Marketing
2023 - 2024
Completed Sales & Marketing 1 & 2 certificate programs.
Business Training Center
Training program (assessed courses), Business Training
2019 -
Completed assessed coursework including Principles of Accounting, Principles of Business, Electronic Document Preparation & Management, and Mathematics (grades listed).
London Chamber of Commerce & Industry
Level 2 Diploma in Secretarial Administration, Secretarial Administration
2010 -
Completed a Level 2 Diploma in Secretarial Administration.
London Chamber of Commerce & Industry
Certificate, Text Production
2010 -
Grade: Pass
Completed Text Production (pass).
London Chamber of Commerce & Industry
Certificate in Business Administration, Business Administration
2010 -
Grade: Distinction
Completed a Certificate in Business Administration (distinction).
London Chamber of Commerce & Industry
Certificate, English for Business
2010 -
Grade: Pass
Completed English for Business (pass).
North East Comprehensive High School
CCSLC, Secondary Education
2009 -
Grade: Competent (English)
Completed high school coursework including Human & Social Biology, Information Technology, and Social Studies; CCSLC English was competent.
Alliance Francaise de la Dominique
Diploma, French Language
Grade: Pass
Earned a Diploma in French Language (pass).
Availability
Location
DominicaAuthorized to work in
Salary expectations
Job categories
Skills
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