Open to opportunities

Natori Letang

@natoriletang

Message

Reliable customer service professional with strong digital literacy.

Dominica

Message

What I'm looking for

I am looking for a role in a dynamic remote team that values collaboration and offers opportunities for growth.

I am a reliable and resourceful customer service professional with extensive experience in telecommunications, insurance, and retail support. My ability to handle customer inquiries, process transactions, and manage data entry with accuracy has been a cornerstone of my career. Currently, I am pursuing a Bachelor’s degree in Computer Science and Business Administration, which complements my strong digital literacy and adaptability in fast-paced, remote work environments.

Throughout my career, I have consistently met and exceeded sales targets while working as a Telesales Agent at Digicel Telecommunications Company. My role involved engaging potential customers and accurately logging interactions in the CRM system. Additionally, my experience as a Customer Support Representative at Clear Harbor allowed me to provide exceptional support to policyholders, demonstrating my commitment to professionalism and discretion when handling sensitive data.

I am eager to contribute to a dynamic remote team as a Customer Support Specialist, Virtual Assistant, or Administrative Coordinator. My core competencies include customer support, conflict resolution, and effective remote collaboration, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Telesales Agent

Current

Digicel Telecommunications Company

Dec 2024 - Present (7 months)

Engaged potential customers via phone to promote mobile services and offers. Met daily call quotas and exceeded weekly sales targets.

Telesales Client Engagement CRM Sales Targets

Customer Support Representative / Farmers Insurance Agent

Clear Harbor

Dec 2023 - Nov 2024 (11 months)

Provided customer support for policyholders, answering queries and processing account updates. Handled sensitive customer data with discretion and professionalism.

Customer Support Account Management Policyholder Support

Pantry Clerk

Fresh Market

Jul 2023 - Dec 2023 (5 months)

Maintained product inventory and assisted customers with in-store inquiries. Ensured efficient stock management and customer satisfaction.

Inventory Management Product Knowledge Stock Control

Cashier

ACS

Jun 2023 - Jul 2023 (1 month)

Processed transactions efficiently and delivered positive customer service experiences. Managed cash and card payments accurately.

Customer Service Payment Processing Retail Operations

Customer Service Agent

Clear Harbor

Aug 2022 - Oct 2022 (2 months)

Assisted customers with payment transactions and account inquiries. Provided support for various customer service needs.

Customer Service Payment Processing Customer Support Data Entry

Volunteer, Data Entry & Field Collection

National Housing Census / Central Statistics Office

Apr 2022 - Jun 2022 (2 months)

Collected and entered accurate household data as part of a national census initiative. Ensured data integrity and adherence to collection protocols.

Data Entry Census Operations Data Management

Education

Degrees, certifications, and relevant coursework

Monroe University

Bachelor’s Degree, Computer Science & Business Administration

Currently pursuing a Bachelor’s degree in Computer Science and Business Administration, with strong digital literacy and a proven ability to adapt in fast-paced, remote work environments.