Open to opportunities

Ikeyma Roberts

@ikeymaroberts

Message

Energetic customer service professional with strong problem-solving skills.

Dominica

Message

What I'm looking for

I seek a role that fosters teamwork and offers opportunities for personal growth.

I am a responsible and mature individual with extensive experience in customer service and administrative roles. Over the years, I have honed my skills in conflict resolution, team collaboration, and customer relationship management. My journey began as a receptionist, where I quickly learned the importance of providing excellent service and maintaining a positive environment for both customers and colleagues.

Throughout my career, I have taken on various roles, including Team Lead and Customer Account Executive, where I demonstrated my ability to handle difficult situations with professionalism and tact. I pride myself on my adaptability and willingness to learn new skills, which has allowed me to thrive in fast-paced environments. My commitment to delivering exceptional service has consistently resulted in increased customer loyalty and satisfaction.

As I look to the future, I am eager to leverage my experience and skills in a new role that values teamwork and personal growth. I am particularly interested in opportunities that allow me to further develop my abilities while contributing positively to the organization.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Clear Harbor

Dec 2024 - Present (7 months)

Negotiated difficult situations to ensure customer satisfaction and retention. Used time-management skills to minimize repeat complaints and meet regulatory timelines.

Customer Satisfaction Time Management Conflict Management Customer Service

PSO/Data Entry

Clear Harbor Dominica

Dec 2013 - Present (11 years 7 months)

Handled sensitive information discreetly, upholding integrity and trustworthiness. Managed office operations efficiently whilst maintaining strict confidentiality.

Data Entry Confidentiality Discrétion

Team Lead

Clear Harbor

Jul 2011 - Present (14 years)

Negotiated difficult situations to ensure customer satisfaction and retention. Used time-management skills to minimize repeat complaints and meet regulatory timelines.

Customer Satisfaction Time Management Conflict Management Empathy Performance Tracking

Customer Account Executive

Clear Harbor

Jan 2009 - Present (16 years 6 months)

Communicated with potential and existing customers over the phone. Adapted to campaign changes to continue to meet customer and company expectations.

Order Placement Product Delivery Guidance Customer Service Relationship Management

Receptionist/Café Attendant/Cashier

Computer and Trading Solutions

May 2008 - Present (17 years 2 months)

Assisted with administrative tasks, improving overall functionality of the office. Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Administrative Support Customer Service Customer Relations

Receptionist/Supervisor

Top Detailerz Car Wash

Mar 2008 - Present (17 years 4 months)

Communicated policy changes and business priorities to streamline office team tasks. Maintained high standards of accuracy and quality in data entry and recordkeeping.

Data Entry Record keeping Team Coordination

Receptionist/Supervisor/Housekeeper

Caprice Studio Apartments

Jan 2005 - Present (20 years 6 months)

Utilized conflict resolution skills to handle difficult situations with professionalism and tactfulness. Provided support to administrative department when needed, improving cross-department collaboration.

Conflict Resolution Administrative Support Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

St. Martin Primary

High School Diploma, General Studies

Completed primary education at St. Martin Primary. Developed foundational knowledge and skills across various subjects.

Dominica Community High School

CXC, General Studies

Attended Dominica Community High School, focusing on a range of subjects including Social Studies, French, Integrated Science, and Principles of Business. Achieved strong grades in English, Agricultural Science, and History.