Looking for a job

lezan jnolewis

@lezanjnolewis

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Customer service professional delivering efficient support, CRM expertise, and strong communication.

Dominica

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What I'm looking for

I seek a customer-focused role where I can use CRM skills, remote productivity, and strong communication to improve satisfaction and operational efficiency.

I am a customer service professional with over five years' experience supporting US-based clients across hospitality, education, and BPO sectors. I consistently deliver empathetic, efficient support and have been recognized for fast typing, multitasking, and clear communication.

My background includes classroom teaching, frontline hospitality service, and remote customer support using Salesforce and other CRM tools. I am Excel-certified and Google-trained, with formal certifications in project management and data analytics.

I have a proven track record of improving customer satisfaction, streamlining administrative tasks, and maintaining accurate records under pressure. I routinely manage high-volume interactions, reservations, and transactional workflows while prioritizing attention to detail.

I seek roles where I can leverage my CRM proficiency, remote work productivity, and cross-functional collaboration to drive operational efficiency and excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Teacher

Current

Ministry of Education

Sep 2019 - Present (6 years 4 months)

Maintained proactive communication with parents, students, and faculty to improve learning outcomes and prepared timely reports, grade sheets, and attendance logs; managed classroom behavior using structured rules and positive reinforcement.

Lesson planning Classroom Management Reporting Communication Microsoft Excel Google Workspace Time Management

Hostess / Customer Service

Fort Young Hotel

Jul 2024 - Jan 2025 (6 months)

Greeted and assisted 100+ guests daily, managed reservations and takeout orders, resolved customer inquiries, and collaborated with staff to reduce wait times and enhance guest experiences.

Reserving Customer Relations Point of Sale Multitasking Communication Problem Solving Time Management

Customer Service Representative

Clear Harbor

Apr 2024 - Jul 2024 (3 months)

Delivered phone-based support to US clients, resolved service issues, and documented interactions in Salesforce during a later contract period, receiving positive supervisory feedback for adaptability and consistency.

Phone Support CRM (Salesforce)Troubleshooting Customer Retention Communication Data Entry Remote Support

Tutor

Organized Me

Apr 2021 - Aug 2021 (4 months)

Designed and delivered targeted remote lessons to improve student academic performance and provided personalized study techniques and exam preparation.

Tutoring Communication Time Management Educational Support

Main Office Cashier

HHV Whitchurch

Jul 2019 - Aug 2019 (1 month)

Processed financial transactions accurately, maintained balanced cash drawers, and assisted customers with product inquiries while providing friendly service.

Cash Handling Point of Sale Customer Service Attention To Detail Communication Time Management

Customer Service Representative

Clear Harbor

Jun 2018 - Oct 2018 (4 months)

Provided phone-based support to US clients, resolved issues with empathy and professionalism, and utilized Salesforce CRM to document interactions and streamline service delivery across two employment intervals.