Keralynn Momany

I’m a customer service and sales professional who helps policyholders and customers resolve issues fast and accurately. At Progressive as a Remote Agent, I handle 60–80 inbound calls daily, addressing inquiries about billing, coverage, and claims while staying compliant with company and state regulations.

I also bring strong outbound and lead-handling experience from Performance Kings Honda, where I made 75–100 outbound calls per day, answered internet leads within 2 minutes, and focused on 100% guest satisfaction. I process policy changes, renewals, cancellations, and reinstatements, educate customers on coverage options and discounts, and consistently work toward quality targets like AHT, FCR, and CSAT—supported by my proficiency in CRMs and tools like Vinsolutions, Drivecentric, PolicyPro, Microsoft 365, and Google Workspace.