Shelsee Espinoza
@shels
Customer service pro seeks remote role where I can have a work life balance and love my job!
United StatesWhat I'm looking for
Highly motivated and results-oriented individual seeking an entry-level, 100% remote position in customer service. Eager to contribute to a supportive team environment while developing valuable professional skills. Seeking a role that offers opportunities for growth and advancement within a company that values work-life balance. Concurrently pursuing IT Support certifications to enhance skillset and contribute to long-term career goals in the tech field.
Experience
Work history, roles, and key accomplishments
Insurance Sales Representative
Auto Club of Southern California
Jun 2024 - Present (11 months)
Maintained accurate electronic member records and proactively cross-sold products, enhancing customer satisfaction. Provided continuous support to agents and customers, ensuring compliance and understanding of insurance policies.
Owner / Licensed Agent
Reign Insurance Agency
Jul 2023 - Sep 2023 (2 months)
Developed business strategies to attract clients and managed daily operations, including finances and compliance. Conducted consultations to assess client needs for various insurance coverages.
Claims Adjuster
Clearcover
Apr 2022 - Apr 2023 (1 year)
Guided customers through the claims process, ensuring coverage confirmation and supervising repairs. Maintained understanding of claims procedures and addressed customer complaints promptly.
Customer Account Manager
Kismet Insurance and Life Solutions
Jan 2021 - Mar 2022 (1 year 2 months)
Generated new business by scheduling consultations and tailoring insurance packages. Contributed to significant revenue growth and facilitated training for new team members.
Education
Degrees, certifications, and relevant coursework
COCompTIA
Certification, Cybersecurity
2025 - 2025
Currently pursuing CompTIA A+ and ISC2 Cybersecurity certifications to enhance technical skills and knowledge in IT and cybersecurity.
SUStrayer University
2018 - 2019
Completed 1 year of credits towards a degree, focusing on various subjects that contribute to professional development and technical skills.
Verdugo Hills Senior High School
High School Diploma
2006 - 2010
Graduated with a high school diploma, completing a comprehensive curriculum that prepared for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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