Kenny Coleman

I bring 20+ years of experience providing quality Customer Experience, pairing strong analytical skills with clear written and verbal communication. I’m fluent with standard business tools and have supported customers across financial services and transportation/healthcare coordination, from inbound calls and complex transactions to eligibility verification and scheduling.

I’ve earned recognition including being awarded Wake County Human Services Employee of the Year (2011). Across my roles, I’ve served as a point of contact for contract compliance, confirmed drug & alcohol testing and DMV records, completed monthly DOT reports, tracked incident/accident reporting, and ensured transportation arrangements during emergencies—always focused on accuracy, compliance, and timely service.