Open to opportunities

Kenneth Odoemene

@kennethodoemene

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Customer Service Specialist with strong communication and problem-solving skills.

Nigeria

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What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in customer service and project management.

I am a dedicated Customer Service & Retention Specialist with extensive experience in enhancing customer satisfaction and loyalty. Currently, I work at DreamWorks Integrated Systems, where I utilize my emotional intelligence and communication skills to resolve customer issues effectively. My commitment to providing accurate feedback and maintaining high standards of service has significantly contributed to the company's success.

Previously, I served as a Front Desk Officer at Esporta Suites Hotel & Resorts, where I honed my organizational skills and ability to manage customer interactions efficiently. My background includes a B.Sc. in Banking and Finance, which has equipped me with a solid foundation in financial principles and customer relationship management. I am passionate about continuous learning and thrive in environments that challenge my abilities.

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Experience

Work history, roles, and key accomplishments

Current

Customer Service & Retention Specialist

Current

DreamWorks Integrated Systems

Jan 2021 - Present (4 years 10 months)

Accurately communicated with customers via calls and emails, troubleshooting problems to resolution. Escalated unresolved issues to appropriate internal teams and collected prompt feedback from customers.

Customer Service Customer Retention Phone Communication Troubleshooting Email Communication Problem Solving Feedback Communication Skills Conflict Resolution Customer Relationship Management

Front Desk Officer/Supervisor

Esporta Suites Hotel & Resorts

Jan 2019 - Dec 2021 (2 years 11 months)

Acted as the first point of contact for customers and managed phone calls. Set and ensured reminders for customers on important tasks, deadlines, and appointments.

Scheduling Report Preparation Communication

National Youth Service Corps

Jan 2017 - Dec 2018 (1 year 11 months)

Organized and informed Corp Members on critical NYSC and PPA management disciplines. Optimized the computing of files for all Corp members posted to Umuahia South.

Community Development Project Management Data Management Administrative Support