Kenneth Emberga

Detail-oriented and adaptable professional with experience in Customer Support, Sales, Virtual Assistance, Corporate Travel, Operations, and Dispute Resolution. I specialize in handling customer concerns, reviewing transactions and orders, investigating disputes, preparing supporting documentation and evidence, processing refunds, and maintaining accurate records while protecting sensitive customer information. I have hands-on experience with Stripe payment and dispute processes, including reviewing disputed transactions, submitting evidence and invoices to counter disputes, processing refunds, and handling payments. I also have experience with CRM systems, including GoHighLevel, along with back-office operations and administrative support. My background in corporate travel has strengthened my ability to manage complex transactions, time-sensitive requests, detailed documentation, and customer interactions while maintaining a high level of accuracy. I’m comfortable working independently, managing multiple tasks and cases, following established procedures, and communicating professionally with customers and teams. I’m a self-motivated problem solver who takes ownership of tasks and focuses on delivering accurate and effective solutions.

Core areas I can support:
• Dispute & Transaction Analysis
• Chargeback & Payment Support
• Customer Service & Customer Success
• Sales & Lead Follow-Up
• Virtual Assistance & Administrative Operations
• CRM Management & GoHighLevel
• Refunds, Cancellations & Transaction Processing
• Corporate & International Travel Support