Lyny Garay
@lynygaray
I support travelers with accurate reservations, fare quotes, and multi-channel service.
PhilippinesWhat I'm looking for
I've supported travelers at Wipro and Enshored, handling booking changes, cancellations, profile updates, frequent-flyer points, fare quotations, and travel concerns across calls, chat, and email.
At Enshored, I managed flights, hotels, trains, cars, transfers, ferries, and more using Amadeus GDS, Altea, NDC, TravelFusion, Farelogix, Booking.com, Airbnb, and Expedia. Earlier at Eperformax, I investigated refunds, detected fraud, and monitored PayPal accounts to protect customer funds.
Experience
Work history, roles, and key accomplishments
Travel Account
Enshored
Sep 2025 - Aug 2026 (11 months)
Handled customer inquiries for a travel account, including name corrections, booking modifications, and cancellations, and managed reservations across multiple platforms such as Amadeus GDS, Altea, NDC, TravelFusion, Farelogix, Booking.com, Airbnb, and Expedia.
Provided customer service for a travel account, handling name corrections, booking modifications, and cancellations, and assisted frequent flyers with points and profile updates using Amadeus Altea under Singapore Airlines.
Financial Account
Eperformax
Jun 2023 - Jan 2024 (7 months)
Handled refund investigation, fraud detection, and account monitoring for PayPal, reviewing refund requests and identifying suspicious transactions to protect customer funds and ensure compliance.
Education
Degrees, certifications, and relevant coursework
University of Cebu–Banilad
Bachelor of Science, Criminology
2019 - 2023
Bachelor of Science in Criminology degree from the University of Cebu–Banilad from 2019 to 2023.
University of Cebu–Banilad
Senior High School Diploma, Accountancy, Business, and Management
2017 - 2019
Senior High School with an ABM Strand from the University of Cebu–Banilad from 2017 to 2019.
Pit-os National High School
Junior High School Diploma, General
2014 - 2017
Junior High School education from Pit-os National High School from 2014 to 2017.
Maghaway Elementary School
Elementary School, General
2010 - 2013
Elementary education at Maghaway Elementary School from 2010 to 2013.
Lawaan Elementary School
Elementary School, General
2008 - 2010
Elementary education at Lawaan Elementary School from 2008 to 2010.
Binlod Elementary School
Elementary School, General
2007 - 2008
Elementary education at Binlod Elementary School from 2007 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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