Open to opportunities

Kennedy Mbono

@kennedymbono

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Experienced operations manager with over 20 years in retail.

South Africa

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What I'm looking for

I am looking for a role that challenges me and allows for growth in a dynamic retail environment.

I am a seasoned operations manager with over 20 years of experience in the retail sector, specializing in managing convenience stores and optimizing operational excellence. My journey has taken me through various roles, from sales consultant to regional operations manager, where I have consistently driven sales growth and enhanced customer satisfaction.

Throughout my career, I have successfully managed multiple convenience store operations, ensuring adherence to franchise standards and implementing effective marketing strategies. My expertise in employee relations and team management has allowed me to build strong teams that excel in performance and customer service. I am passionate about creating brand culture and awareness while maximizing sales and market share.

With a Master's degree in Business Administration, I am equipped with the strategic insight needed to navigate the complexities of the retail environment. I thrive in dynamic settings and am committed to continuous improvement and operational excellence.

Experience

Work history, roles, and key accomplishments

Operations Manager

Kwenta Group

Mar 2023 - Mar 2024 (1 year)

•Ensuring Shell sites adhere to the franchise agreement by efficiently and effectively monitoring of merchandising standards
•Managing service levels & reviewing of pricing and marketing strategies, information
regarding pricing, GP%, micro analyse category performance, shop performance indicators and competitor activities
•Achieve and implement sales plans

Communication Skills Problem Solving Salesforce Project Management Customer Service Data Analysis Analytical Skills

Regional Retail Operations Manager

Sotobe Management

Feb 2018 - Feb 2023 (5 years)

I was Retail Operations Manager at Sotobe Management.
•Coordinated the principles of good hygiene practices for self-service foods
•Worked with the customer service team to keep close control over complaints (customer feedback, hygiene complaints, food poisoning, etc.) and handle crises.
•Present site growth, trade area analysis, recommendations, concerns & plans to Management

Communication Skills Problem Solving Communication Salesforce Customer Service Data Analysis Project Management

Regional Retail Operations Manager

Sotobe Management

Feb 2018 - Feb 2023 (5 years)

Managed regional retail operations, focusing on operational excellence and sales growth. Conducted training for sales and operations teams, implemented uniform planograms, and ensured compliance with food safety and hygiene standards through regular audits.

Operational Excellence Sales Management Training & Development Food Safety Management Auditing Hygiene Standards Team Coordination Performance Monitoring planogram implementation

Retail Market Analyst

Smollan Group

Nov 2015 - Jan 2018 (2 years 2 months)

I was Retail Market Analyst at the Smollan Group.
•Ensuring Shell sites adhere to the franchise agreement by efficiently and effectively monitoring of merchandising standards
Achieve and implement a regional plan
•Grow the region, by providing the operational experience in retail environment.
•Monitor, analyse and review sales performance
•Create brand culture and awareness

Communication Skills Problem Solving Communication Salesforce Customer Service Data Analysis Project Management

Operations Manager

Smollan Group

Mar 2015 - Jul 2015 (4 months)

Managed operations for Pick 'n Pay, focusing on maximizing sales and market share. Developed team competencies and processes, monitored merchandising standards, and implemented field sales strategies. Analyzed category performance and competitor activities to drive ROI on promotions and ensure effective communication through coaching and mentoring.

Sales Management Market Analysis Merchandising Standards Pricing Strategy ROI Analysis Coaching Category Performance Communication Promotional Activities team development

Operations Manager

Smollan Group

Feb 2014 - Feb 2015 (1 year)

Managed operations to ensure sales targets for Plascon were met. Oversaw Paint Ambassadors in Builders Warehouse, maintained schedules, and improved operational systems. Played a key role in long-term planning and financial management, collaborating with executives on fiscal planning.

Operations Management Sales Target Achievement Team Leadership Financial Planning Process Improvement Strategic Planning Management Reporting Organizational Planning Client Relations

Education

Degrees, certifications, and relevant coursework

DeMont Fort University

MBA, Business Administration

2000 - 2005

Grade: Pass

1. Financial Reporting
2. Corporate Strategy
3. Business Economics
4. Research methodology
5. Marketing Management
6. Understanding Contemporary Organizations
7. Quantitative Methods with IT
8. International Strategy

National Diploma in Business Studies

National Diploma, Business Studies

1986 - 1986

Completed a National Diploma in Business Studies covering Financial Accounting, Cost and Management Accounting, Data Processing, Economics, Company Law, Management, and Commercial Law.