Open to opportunities

Zamo Keswa

@zamokeswa

Message

Dynamic professional with extensive experience in sales, client support, and operations leadership.

South Africa

Message

What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dynamic and customer-focused professional with extensive experience in customer service and operations management. My strong commitment to delivering exceptional support has driven me to develop effective solutions that meet and exceed customer expectations. With a genuine passion for engaging with people and adapting to various work environments, I consistently achieve and surpass KPIs and performance metrics.

Throughout my career, I have held various roles where I successfully monitored and analyzed performance metrics to achieve profitability goals. My thorough attention to detail and analytical mindset enables me to conduct comprehensive investigations that enhance customer satisfaction and contribute to seamless operations. I pride myself on fostering strong relationships that drive both client and business success while supporting ongoing personal and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Engen

Feb 2025 - Present (1 year 2 months)

Led full operational performance across two high-volume fuel and convenience retail sites, driving revenue growth through KPI management, stock control, shrinkage reduction, and cost optimisation. Developed and managed site teams to strengthen accountability, service delivery, and operational standards.

Retail Operations KPI Management Stock Control Shrinkage Reduction Cost Optimisation Team Leadership Operational Standards High Volume Site Management

Customer Service Agent

Flutter UK & Ireland

Oct 2023 - Jan 2025 (1 year 3 months)

Managed high-volume inbound and outbound player communications with strong attention to detail and accuracy. Resolved complex customer issues efficiently, maintained proactive follow-ups, and built consistent customer relationships.

Attention To Detail Customer Communications Customer Support Issue Resolution Player Correspondence Customer Relationship Management High Volume Service Delivery Follow up Management

Operations Support Manager

Engen

Mar 2021 - Jun 2023 (2 years 3 months)

Managed escalations and partnered with teams to ensure seamless customer experiences and operational alignment. Developed and trained teams to improve operational competence and reduce escalations, and implemented workflow optimisations to enhance service delivery and cross-team communications.

Escalation Management Operational Alignment Workflow Optimisation Service Delivery Customer Experience Support team training Cross team Communication

Sales Business Development Executive

Body Fuel Express

Jan 2020 - Feb 2021 (1 year 1 month)

Drove sales growth through proactive client engagement and relationship management. Managed customer accounts to ensure repeat business and brand loyalty while increasing product visibility and market penetration through targeted strategies.

Business Development Client Relationship Management Sales Growth Account Management Brand Loyalty Market Penetration Product Visibility Customer Engagement