Looking for a job

David Mburu

@davidmburu1

Customer Success Specialist at TalentPop, supporting customers and bringing experience in client retention and agent development.

Kenya

Message

At TalentPop, I handle customer inquiries and support customers with orders, shipping, product details, and returns.

At Influx, I managed a team of 15 customer support agents across three client accounts as Client Team Leader, then served as Deputy Delivery Manager. I partnered with clients, supported team members, and designed and rolled out a training and onboarding program.

Earlier, I worked in marketing, events, and operations, including as Marketing Lead at DIL.Africa, where I achieved a 30% sales increase within six months. At Kenya National Bureau of Statistics, I trained and supervised enumerators, and the team achieved a 99% household enumeration success rate within the allocated timeframe.

Experience

Work history, roles, and key accomplishments

Deputy Delivery Manager

Influx

Oct 2022 - Dec 2023 (1 year 2 months)

Partnered with clients and stakeholders to ensure expectations were consistently met and exceeded. Mentored and supported team members, equipping them with resources and knowledge to achieve KPIs.

Client Management Team Leadership Project Planning Budgeting Forecasting Training Onboarding Talent Management Performance Reviews Exit Interviews

Client Team Leader

Influx

Feb 2021 - Oct 2022 (1 year 8 months)

Managed a team of 15 customer support agents across three client accounts, fostering a collaborative and high-performance culture. Monitored performance, delivered targeted coaching, and led regular team meetings to ensure alignment with client processes and policies.

Team Leadership Performance Monitoring Coaching Escalation Management Reporting Client Communication

Customer Support Agent

Influx

Jul 2020 - Feb 2021 (7 months)

Handled email, chat, and voice interactions, consistently meeting KPIs in quality, customer satisfaction, and productivity. Stayed up to date with process and policy changes to ensure accurate and effective customer support.

Customer Support Email Chat Voice KPI Management Teamwork Communication Skills

Content Supervisor

Kenya National Bureau of Statistics

Aug 2019 - Sep 2019 (1 month)

Trained and supervised a team of enumerators, ensuring full preparedness for census activities. Managed logistics, including distribution and maintenance of materials and equipment.

Training Supervision Logistics Leadership Organization Teamwork

Marketing Lead

DIL.Africa

Jul 2018 - Jan 2019 (6 months)

Developed and executed integrated marketing strategies to increase website traffic, customer inquiries, and sales. Managed multi-channel campaigns across Facebook, Twitter, Instagram, Google Ads, email, and SMS, driving engagement and customer acquisition.

Marketing Strategy Campaign Management Facebook Twitter Instagram Google Ads Email Marketing SMS Marketing Supplier Management Sales

Events and Operations Assistant

Iris Management

Aug 2013 - Nov 2013 (3 months)

Identified and pursued new business leads, scheduled meetings, and built strong client relationships that supported company growth. Managed the company's social media presence (Facebook & Twitter), boosting engagement and strengthening brand visibility.

Business Development Customer Relationship Management Social Media Management Event Organization

Marketing Manager

IProcure Ltd

Oct 2012 - Dec 2012 (2 months)

Identified and developed new business leads, building strong relationships that fueled company expansion in local and regional markets. Designed and executed integrated marketing strategies, driving notable growth in customer acquisition and brand presence.

Business Development Marketing Strategy Social Media Management Content Creation Digital Engagement

Intern

Ministry of Foreign Affairs

Feb 2012 - May 2012 (3 months)

Drafted interdepartmental memos and official correspondence, ensuring clear and efficient communication across departments. Managed incoming calls, routed messages, and recorded meeting minutes, contributing to smooth day-to-day operations.

Communication Skills Documentation Call Handling Filing Project Tracking Professional communication

Customer Service Representative

TalentPop

Jan 2026 - Present (9 months)

Handled customer inquiries through email, phone, live chat, and social media. Supported customers with orders, shipping, product details, and returns.

Customer Service Email Support Phone Support Live Chat Social Media