Looking for a job

Kenji Ryan Amaro

@kenjiryanamaro

Virtual Assistant with customer support experience at BELL Canada, Amazon, and Jetstar Australia; handled billing, sales, and travel bookings.

Philippines

Message

At BELL Canada, I handled upselling and cross-selling, product inquiries, billing and account resolution, and technical troubleshooting.

At Amazon, I supported retail and payments operations, including financial inquiries and Tier 2 escalations.

At Jetstar Australia, I provided travel consultation and itinerary management, alongside sales, billing, payments, and dispute resolution.

My experience also includes administrative support, CRM and customer database management, workflow optimization, and travel booking. I studied BS Naval Architecture and Marine Engineering at Mariners Polytechnic Colleges Foundation.

Experience

Work history, roles, and key accomplishments

Sales and Technical Representative

Bell Canada

Oct 2024 - Sep 2026 (1 year 11 months)

Handled upselling and cross-selling, product expertise, billing and account resolution, and technical troubleshooting for Bell Canada customers.

Upselling Cross Selling

Product Expertise

Billing Account Resolution Technical Troubleshooting

Retail and Payments Representative

Sutherland

Aug 2023 - Sep 2024 (1 year 1 month)

Supported Amazon retail and payments operations, handling payments and financial management, tier 2 escalations, and retail operations and logistics support.

Payments Financial Management Escalation Handling Retail Operations Logistics Support

Travel Consultant

Probe CX

Aug 2021 - Jul 2023 (1 year 11 months)

Provided consultative sales and revenue generation for Jetstar Australia, managing complex travel consultations, itinerary management, billing, payments, and dispute resolution.

Consultative Sales Revenue Generation Travel Consulting Itinerary Management Billing Payments Dispute Resolution