J Alviz

I've spent over a decade building a strong foundation in sales, customer service, travel consulting, and logistics. I began in the BPO industry, providing both technical and customer support for companies like eBay and JP Morgan—resolving disputes, assisting with account issues, and helping clients optimize their platforms. I later transitioned into travel consulting, where I handled both B2B and B2C clients, booking complex itineraries using GDS tools like Apollo, Sabre, and Amadeus, while consistently hitting revenue goals.

I also have experience in logistics as a dispatcher for Joyride Logistics, where I worked with multiple CRM systems to track and manage drivers and deliveries for major companies such as Ball and Pepsi. That role sharpened my ability to multitask and coordinate with operations teams to ensure timely, accurate deliveries.

In addition, I’ve had hands-on experience supporting executives and authors as a virtual assistant—managing schedules, handling email communications, assisting with book launches, and setting up AI tools like chatbots and answerbots for customer-facing automation. Across all these roles, I bring a mix of tech know-how, people skills, and a strong sense of follow-through that helps me adapt and deliver in any setting.