At TaskUs, I reviewed digital content and AI-generated assets against safety, quality, and client policy guidelines. I also evaluated contextual issues and metadata accuracy, documenting findings while handling sensitive material.
At Arkaye Travel and Co, I managed social media activities, customer inquiries, executive scheduling, and administrative records. I built chat automation workflows to capture and organize incoming inquiries for follow-up.
At Probeph, I supported Optus customers through live chat, resolving account and service concerns and explaining add-ons. During an approximately six-month real-time operations assignment, I assisted with workforce monitoring and Excel-based reports under manager guidance.
My other support experience includes handling Bell Canada billing and account questions at Quantrics, coordinating NBN provisioning-related orders at Stellar Philippines Inc., and assisting Jetstar Airways customers with reservations and booking changes.
