Kendal Pratt

Answered dealership phones and greeted customers, directing them to the correct department and notifying the appropriate personnel. Cooperated with sales, service, and other internal teams to assist in scheduling and confirming appointments, and helped service customers with payments.

Provided assistance and support to colleagues, updating spreadsheets, databases, and other documents using Microsoft Excel. Assisted with the preparation of documents and materials for meetings, including agendas and presentations, and maintained an inventory of all items.

Established trustworthy partnerships with ISPs for NEST collaboration and ensured compliance of service providers with IVR and Service Provider Portal requirements. Managed communication with new and existing providers through the ISP Support line, coordinating business relationships and educating on necessary compliance documents.

Welcomed and assessed showroom visitors to understand the purpose of their visits, overseeing administrative tasks such as organizing and archiving documents. Engaged with potential buyers, collected demographic data, arranged service appointments, and provided post-service follow-up.

Monitored voice messages and emails for Financial Aid, promptly forwarding information to relevant departments or persons. Supported data entry, encompassing the detailed preparation and compilation of documents, and played an instrumental role in processing applications.

Currently pursuing an Associate of Science degree in Cybersecurity Operations. The program focuses on developing skills in cybersecurity measures, incident response, and information security. This includes practical experience with network security, cloud computing, and various troubleshooting techniques.