Hellen Wachira

I am a dynamic and results-driven customer service professional with a strong background in managing customer relationships and resolving issues efficiently. My experience spans several years in customer service roles, where I have honed my skills in leveraging technology, including CRM systems, to improve service delivery. I am committed to fostering a positive customer experience and building lasting relationships by proactively addressing inquiries and concerns.

In my most recent role as a Customer Service Specialist at Safer Road Rescue, I effectively managed customer inquiries related to services, coverage areas, and pricing. I maintained professional and engaging communication, ensuring that customer satisfaction was monitored after services were rendered. My ability to build sustainable relationships of trust through open and interactive communication has been key to my success in this field.

Throughout my career, I have consistently met personal and team sales targets while handling customer complaints via various channels, including phone, email, and social media. I take pride in providing accurate and complete information to customers, ensuring their needs are met and their issues resolved promptly.