Kelvin OWITI

Experienced Luxury Travel Concierge specializing in high-end travel planning and guest experience management. Cultivated strong relationships with luxury clients, managing all logistical arrangements and ensuring seamless travel experiences. Provided excellent customer service and handled VIP requests, enhancing guest satisfaction.

Experienced Luxury Travel Concierge specializing in high-end travel planning and guest experience management. Responsible for curating bespoke itineraries, managing VIP requests, and ensuring seamless logistics for discerning clients. Skilled in crisis resolution and enhancing guest satisfaction.

Designed and conducted training sessions on customer service and hospitality best practices for hotel staff. Evaluated guest service standards and provided feedback for improvement, ensuring high-quality guest experiences across properties.

Designed and conducted training sessions on customer service and hospitality best practices for hotel staff. Evaluated guest service standards and provided feedback for improvement, ensuring adherence to quality guidelines.

Oversaw food and beverage operations, ensuring high standards of service and quality. Managed staff and developed strategies to enhance guest dining experiences.

Oversaw food and beverage operations, ensuring high standards of service and quality. Managed staff training and development to enhance guest dining experiences.

Managed catering operations at the airport, ensuring quality service and timely delivery of food and beverages. Coordinated with various teams to meet client needs and enhance customer satisfaction.

Managed catering services at the airport, ensuring timely and quality food service for travelers. Coordinated with various teams to maintain high standards of service.

Managed camp logistics and supply chain processes, ensuring timely procurement and quality control. Collaborated with conservation initiatives to enhance guest experiences while promoting sustainable tourism.

Oversaw guest services and operations, ensuring smooth airport transfers and wildlife excursions. Achieved top-ranking status on TripAdvisor by enhancing guest services and experiences, leading to increased bookings and loyalty.

Managed guest services and operations at Nairobi Tented Camp, achieving top-ranking status on TripAdvisor. Oversaw logistics, ensured smooth check-in processes, and enhanced guest experiences through effective training and service delivery.

Optimized camp logistics and supply chain processes, ensuring timely procurement and seamless guest services. Collaborated with conservation initiatives to enhance guest experiences while promoting sustainable tourism.

Oversaw hotel operations, ensuring high standards of service and guest satisfaction. Managed staff and implemented operational strategies to improve efficiency and enhance the guest experience.

Oversaw hotel operations, ensuring guest satisfaction and efficient service delivery. Managed staff and coordinated activities to enhance the overall guest experience.

Earned a Certificate in Corporate Leadership Training, enhancing leadership skills and understanding of corporate dynamics in the hospitality sector.

Completed a Diploma in Hospitality Management, focusing on customer service, guest experience, and operational management in the hospitality industry.