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charles User

@charlesuser2

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Results-oriented tourism professional with expertise in guest experiences.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my skills in guest experience and travel management while fostering a collaborative and innovative work environment.

I am a results-oriented professional with a Diploma in Tourism Management and over 4 years of experience in the hospitality and travel industries. My journey has been marked by a commitment to delivering exceptional guest experiences and managing operations effectively. I have a proven track record of creating tailored travel packages that resonate with clients, ensuring their journeys are memorable and fulfilling.

In my role as a Tour Manager at Rorric Safaris, I achieved a remarkable 98% guest satisfaction rate and increased positive online reviews by 20%. My ability to lead and train a team of over 20 staff has significantly boosted productivity and enhanced service delivery. I am adept at streamlining administrative processes, which has resulted in reduced turnaround times and improved inventory management. My passion for crafting unforgettable experiences drives me to continuously seek innovative solutions in the travel sector.

Experience

Work history, roles, and key accomplishments

Tour Manager

Rorric Safaris

Jan 2018 - Present (7 years 5 months)

Delivered exceptional guest experiences at a 4/5-star safari camp, achieving a 98% satisfaction rate and increasing positive online reviews by 20%. Streamlined administrative tasks and led a team of 20+ staff, boosting productivity by 25% through effective scheduling and targeted skill-building initiatives.

Operations Management Administrative Efficiency Inventory Management Team Leadership Staff Training Sales Customer Satisfaction

Tour Coordinator Intern

Kenya Wildlife Service

Jan 2016 - Present (9 years 5 months)

Coordinated and managed logistics for group tours, achieving a 95% client satisfaction rate. Assisted in designing custom travel itineraries, which contributed to a 20% increase in client inquiries and bookings, while also ensuring 100% compliance with travel requirements.

Logistics Client Communication Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

Githunguchu Secondary School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, earning the Kenya Certificate of Secondary Education. This foundational education provided a broad understanding across various subjects.

Zetech University

Diploma, Tourism Management

Obtained a Diploma in Tourism Management, focusing on hospitality and travel industry operations. Gained expertise in delivering exceptional guest experiences and managing tourism-related administrative processes.