Open to opportunities

Monica Muema

@monicamuema

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Detail-oriented Safari Planner with 13 years of experience.

Kenya

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What I'm looking for

I am looking for a role that values sustainable tourism and offers opportunities for professional growth.

I am a detail-oriented Safari Planner with over 13 years of experience in the travel and tourism industry, specializing in creating bespoke safari experiences across East and Southern Africa. My journey has taken me through various roles, from Tour Consultant to Senior Safari Designer, where I have honed my skills in managing high-end client requests and developing tailored itineraries that reflect the unique interests of each traveler.

Throughout my career, I have successfully handled B2B and B2C bookings, ensuring that every aspect of the travel experience is meticulously planned and executed. I pride myself on my ability to foster positive relationships with clients and suppliers alike, always striving to provide exceptional customer service. My passion for sustainable tourism drives me to stay informed about current destination trends and to work closely with local communities to preserve natural resources.

As I continue to grow in my career, I am eager to leverage my extensive knowledge and experience to contribute to a dynamic team that values innovation and excellence in travel planning. I am committed to delivering unforgettable experiences that not only meet but exceed client expectations.

Experience

Work history, roles, and key accomplishments

Current

Senior Safari Designer

Current

Nomad Africa Communications

Feb 2024 - Present (1 year 4 months)

Currently a Senior Safari Designer handling high-end client requests from the USA, UK, South Africa, Asia, and Brazil. Develop and sell bespoke safari and travel experiences for B2B and B2C markets, offering the best travel deals and arrangements.

Safari Design B2B Sales B2C Sales Tour Plan NX WETU Safari Portal Client Communication Financial Management SafariPortal

Safari Planner Consultant

Cheli and Peacock Safari Ltd

Apr 2023 - Present (2 years 2 months)

Organized business travel, itineraries, and accommodation for international clients, ensuring timely bookings for flights, airport transfers, and hotel reservations. Maintained in-depth understanding of visa types and application requirements, providing exceptional customer service.

Customer Service Client Communication

Tours Consultant

Abercrombie and Kent Kenya

Oct 2017 - Present (7 years 8 months)

Prepared quotations and detailed itineraries according to client interests and budgets, designing custom itineraries in consultation with clients and partner travel agents. Responded to online and phone inquiries in a sales-minded fashion, and managed all financial aspects of bookings.

Itinerary Design Financial Management Travel Consulting

Tour Consultant

Private Safaris Ltd

Sep 2011 - Present (13 years 9 months)

Compiled attractive tailor-made itineraries to match client expectations and budget, ensuring turnaround time targets were met with attention to detail. Followed up with clients after safari feedback and encouraged referrals, handling all safari requests from United Kingdom Agents.

Client Expectations Budget Management Referrals Safari Planning

Education

Degrees, certifications, and relevant coursework

United States International University-Africa

Bachelor of Arts, International Relations

Currently pursuing a Bachelor of Arts in International Relations. This program focuses on global affairs, diplomacy, and international cooperation.

Kenya Utalii College

Higher Diploma, Travel Operations

Completed a Higher Diploma in Travel Operations, gaining expertise in managing travel logistics and operations. This program provided in-depth knowledge of the travel industry.

Kenya Utalii College

Diploma, International Air Transport Association (IATA)

Obtained a Diploma in International Air Transport Association (IATA), specializing in air travel regulations and procedures. This certification enhanced understanding of global aviation standards.