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Sharlene Odhiambo

@sharleneodhiambo

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Dynamic Tour Consultant specializing in luxury safari itineraries.

Kenya

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What I'm looking for

I seek a role that values creativity and offers opportunities for growth in the travel industry.

I am a dynamic Tour Consultant at Wild Trek Safaris, specializing in curating luxury, tailor-made safari itineraries that blend adventure, cultural immersion, and unparalleled service. With 7 years of extensive experience in the travel and hospitality industry, I excel in leveraging in-depth destination knowledge, cultural sensitivity, and innovative problem-solving to deliver exceptional client experiences.

Recognized for achieving a 98% client satisfaction rate, I have consistently driven repeat bookings and long-term client loyalty by anticipating needs, exceeding expectations, and fostering trust through transparent communication and personalized attention. My expertise lies in relationship management, cross-cultural collaboration, and data-driven decision-making, ensuring that every safari experience is not only seamless but also transformative.

Passionate about elevating Wild Trek Safaris' reputation as a leader in bespoke travel, I am committed to delivering world-class experiences that inspire and delight. I integrate sustainable tourism practices and exclusive partnerships to enhance service delivery and create unforgettable journeys for my clients.

Experience

Work history, roles, and key accomplishments

Current

Tour Consultant

Current

Wild Trek Safaris

Jan 2022 - Present (3 years 8 months)

Provided expert travel consultations to 20+ clients monthly, offering tailored safari packages and itineraries that aligned with their preferences and budgets, resulting in an increase in repeat bookings. Managed end-to-end travel reservations, including accommodations, transportation, and activities, achieving a 98% client satisfaction rate and reducing booking errors by 30%.

Client Relationship Management Vendor Relations Customer Service Data Driven Decision Making Payment Processing

Customer Service Representative

Wild Trek Safaris

Jan 2018 - Jan 2022 (4 years)

Delivered exceptional customer service by interacting with 50+ clients weekly via phone calls, emails, and in-person communication, achieving a 95% customer satisfaction rate and fostering long-term client relationships. Promoted safari packages to tourists, contributing to a 20% increase in annual bookings through targeted marketing strategies and personal recommendations.

Customer Service Client Communication Safari Package Promotion Event Planning Relationship Building

Education

Degrees, certifications, and relevant coursework

Nairobi Aviation College

Diploma, Air Travel Operations

Completed a diploma in Computerized Air Travel Operations, gaining expertise in air travel systems and procedures. Developed skills in managing travel reservations and ticketing.