Kelvin Klein
@kelvinklein
Customer service and e‑commerce virtual assistant focused on operational efficiency.
What I'm looking for
I am a results-driven Customer Service Virtual Assistant with extensive experience supporting e-commerce operations and delivering exceptional customer experiences. I specialize in managing high-volume inquiries and resolving complex issues while maintaining a solutions-focused approach.
I have a proven track record handling 100+ daily customer inquiries across email and live chat, maintaining over 90% satisfaction while processing orders, coordinating shipments, and managing returns and refunds.
As a virtual assistant and project coordinator, I provide administrative support to C-level executives, manage calendars and email, and run projects using Asana and Trello to ensure timely deliverables. I also maintain organized databases and perform regular data audits to keep client information accurate and accessible.
I leverage CRM and helpdesk platforms, e-commerce systems, and automation tools to streamline workflows and improve operational efficiency. I am committed to delivering dependable support that drives customer satisfaction and business growth.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Project Coordinator
Equitax Industries Ltd
Apr 2023 - Oct 2023 (6 months)
Provided administrative support to C-level executives including email and calendar management, coordinated meetings across time zones, and managed projects in Asana and Trello to ensure on-time deliverables.
Customer Service Specialist
Innescon Ltd
Jan 2018 - Dec 2019 (1 year 11 months)
Managed end-to-end customer service for multiple e-commerce clients, handling 100+ daily inquiries across email and live chat with over 90% satisfaction and streamlined order/returns processes to reduce resolution time.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Owerri
Bachelor of Engineering, Petroleum Engineering
2018 - 2023
Completed a Bachelor of Engineering in Petroleum Engineering at the Federal University of Technology, Owerri from 2018 to 2023.
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Kelvin?
You can contact Kelvin and 90k+ other talented remote workers on Himalayas.
Message KelvinFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
