kelvin edigwe

I am a customer-focused and data-driven support professional with over 2 years of experience in enhancing customer satisfaction and streamlining service processes. My commitment to service excellence is reflected in my ability to maintain a 95% guest satisfaction rate while resolving inquiries with speed and empathy. I have a strong background in CRM systems like Salesforce and HubSpot, which I leverage to track customer preferences and improve engagement.

In my role as a Customer Success & Support Representative at Elite Hotel and Suites, I managed to resolve over 40 daily inquiries with an impressive first-response resolution rate of 85%. My experience as a Sales Development Representative and Co-Founder at GETFINE.NG allowed me to generate qualified leads and implement strategies that increased repeat purchases by 20%. I am passionate about using data to drive customer retention and loyalty, and I am eager to bring my skills to a remote or hybrid role where I can continue to make a positive impact.