Elizabeth Jonathan

I’m a Customer Support and CRM Specialist with 10+ years of experience driving customer retention, satisfaction, and operational efficiency across the SaaS, hospitality, and tech-service sectors. I’m passionate about turning customer interactions into measurable outcomes—especially through client onboarding, relationship management, and data-driven processes.

In customer success roles, I’ve managed support and adoption for 80+ hotel property accounts and onboarded 250+ clients onto reservation technology platforms. I deliver product demonstrations and customer training that increase product engagement, and I work closely with hotel leadership teams to improve platform utilization and customer experience.

I bring strong CRM and operations expertise, including CRM administration and workflow optimization, to streamline service delivery and resolve complex technical issues. I’ve also supported customer retention initiatives tied to recurring revenue growth and strengthened end-to-end service processes.

Beyond customer-facing work, I’ve improved grievance handling processes—contributing to a 30% reduction in workplace disputes—and supported employee engagement initiatives that helped reduce staff turnover by 25%. I bring that same structured, people-first mindset to every client partnership: proactive communication, timely issue resolution, and long-term trust.