Kelvin Amaya Alvarez

Evaluate complex bodily injury claims, collaborate with legal teams to resolve disputes, and implement strategies that improve settlement accuracy and client satisfaction. Maintain comprehensive case files to ensure regulatory compliance and reduce errors.

Managed customer service and vehicle logistics at the dealership, maintaining timely updates and coordinating vehicle flow. Increased service upsells and improved customer satisfaction through proactive communication and follow-up.

Assessed bodily injury claims, communicated in English and Spanish to foster trust and improve client retention. Collaborated with legal teams to negotiate settlements and implemented workflow improvements to reduce processing times.

Implemented workflow procedures that reduced claim processing time and improved customer satisfaction through prompt, accurate resolutions. Collaborated with adjusters to negotiate settlements, manage high-volume caseloads, and standardize documentation.

Trained baristas through one-on-one sessions and demonstrations, improving beverage quality and service consistency. Maintained a clean, efficient café environment and enhanced customer experience.

Promoted to Assistant Restaurant Manager and enforced company policies while recruiting and training staff. Managed nightly cash totals, streamlined operations, and increased sales through merchandising and targeted promotions.

Grade: 3.8 GPA

Activities and societies: National Junior Honor Society; Student of the Month (May 2017); Academy All-Star (2017).

High School Diploma from Jack E. Singley Academy with a 3.8 GPA; ranked in the top 7% of the class and graduated summa cum laude while serving as a National Junior Honor Society member.