Sheena Hamman

Evaluated property and liability in insurance claims, assessed damage/coverage, and negotiated settlements up to $100,000 to support fair resolutions. Audited closed files for policy and regulatory compliance and streamlined workflows to improve claims processing efficiency.

Handled property claims by investigating damage, determining at-fault liability, and directing settlement negotiations within allowable limits. Prepared detailed claims reports and supporting documentation, including statements and evidence such as police reports and security footage.

Generated and managed prospective leads, provided quotes, and completed sales follow-through by answering policy inquiries and maintaining client records. Processed payments and supported relationship building with clients and agents.

Recruited new hires and managed a team of insurance agents to ensure performance standards were met. Supported clients and agents by responding to policy questions and maintaining written reports and up-to-date records.

Provided customer service by taking orders, serving food, keeping the dining area clean, and resolving customer complaints. Helped develop specials through taste testing and supported a positive guest experience.

Processed meter readings and maintained information files while assisting with administrative workflows and service issue follow-up. Assisted customers with questions and guidance related to readings and routed requests to the correct departments.

Provided administrative support by managing confidential accounts, processing payments, and preparing invoices while delivering customer service. Conducted data entry and maintained accurate records to support day-to-day agency operations.

Earned a Bachelor of Business Administration in General Business in 2020.

Earned an Associate degree in General Education in 2017.