Kelly White
@kellywhite
Dedicated project manager with over twenty years of experience.
What I'm looking for
I am a dedicated project manager with over twenty years of experience in administrative support and customer service roles. My career has been marked by a commitment to excellence and a passion for leading teams to success. I thrive in environments where I can apply my strong organizational, communication, leadership, and time management skills to drive projects forward.
Currently, I serve as a Project Manager at Midwest Tape, where I lead a team through the entire project life cycle. My responsibilities include planning, budgeting, scheduling, and tracking project plans to ensure successful execution. I take pride in defining project scopes, managing resources, and presenting progress reports to stakeholders, all while maintaining a focus on quality assurance and problem-solving.
Prior to my role in project management, I spent eighteen years as a Customer Service Manager at the same company, where I developed customer loyalty programs and led a team to achieve high levels of customer satisfaction. My diverse experience also includes roles as an Executive Assistant, Bid/RFP Specialist, and Contract Management, which have equipped me with a well-rounded skill set that I bring to every project I undertake.
Experience
Work history, roles, and key accomplishments
Project Manager
Midwest Tape
Jan 2022 - Present (3 years 6 months)
Led a team through the project life cycle by planning, budgeting, scheduling, and tracking project plans. Defined project scope, goals, deliverables, tasks, and required resources.
Customer Service Manager
Midwest Tape
Jan 2004 - Present (21 years 6 months)
Provided superb customer service to over three-thousand customers and led the customer service team by developing loyalty programs and creating customer satisfaction goals. Handled additional responsibilities including Executive Assistant for CEO, Bid/RFP Specialist, and Contract Management.
Front End Manager / Cash Office
Farmer Jack
Jan 1999 - Present (26 years 6 months)
Supervised and coordinated retail sales workers, handling customer requests, employee training, and implementing company policies. Managed cash drawer reconciliations and bank deposits in the Cash Office.
Education
Degrees, certifications, and relevant coursework
E.L. Bowsher High School
Diploma, General Studies
Completed high school education and received a diploma.
Owen’s Community College
Associate's Degree, Education, Mass Communication
Pursued studies in Education and Mass Communication.
University of Toledo
Bachelor's Degree, Mass Communication
Focused on Mass Communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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