Kelly ParadisKP
Open to opportunities

Kelly Paradis

@kellyparadis1

Experienced financial service representative with a passion for customer satisfaction.

United States
Message

What I'm looking for

Seeking a challenging role in a dynamic organization where I can utilize my skills and experience to provide exceptional customer service and contribute to the team's success.

I am a dedicated and results-driven financial service professional with over a decade of experience in customer-facing roles. Throughout my career, I have developed a strong understanding of banking operations, loan servicing, and customer relationship management. My expertise lies in resolving customer issues, processing transactions, and providing exceptional customer service. I am proficient in various banking software, including Jack Henry programs and LoansPQ, and possess excellent navigation skills in researching information using a computer.

In my previous roles, I have consistently demonstrated my ability to multitask, work efficiently, and make sound decisions. I am a certified lender and notary public, and I have a proven track record of accurately funding consumer loans and HELOCS. I am committed to providing personalized service to customers, and I am passionate about ensuring their needs are met with the highest level of professionalism.

With a strong background in banking and customer service, I am confident in my ability to make a positive impact in any organization. I am a team player, and I thrive in fast-paced environments where no two days are ever the same. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.

Experience

Work history, roles, and key accomplishments

New Dimensions FCU logoNF

Consumer Loan Consultant / Teller I

New Dimensions FCU

Aug 2021 - Dec 2021 (4 months)

Resolved customer account issues, processed transactions, balanced cash drawers, and provided excellent customer service.

Maine State Credit Union logoMU

Financial Service Representative II / Loan Servicing Representative I

Maine State Credit Union

Mar 2019 - Jul 2021 (2 years 4 months)

Accurately funded consumer loans and HELOCS, resolved loan account issues, opened new memberships, and provided excellent member service. Handled consumer loan funding, payment setups, loan reversals, payoff quotes, state titling, file maintenance, and provided excellent member service.

Northeast Bank logoNB

Client Specialist II

Northeast Bank

Oct 2014 - Mar 2019 (4 years 5 months)

Resolved customer account issues, processed transactions, balanced cash drawers, and provided special services such as ordering bank cards and checks.

TM

Teller I

The Bank of Maine

Feb 2014 - Sep 2014 (7 months)

Provided in-person and over the phone support for customers, processed transactions, balanced cash drawers, and ensured customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Kelly hasn't added their education

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Tech stack

Software and tools used professionally

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