Kelly Paradis
@kellyparadis1
Experienced financial service representative with a passion for customer satisfaction.
What I'm looking for
I am a dedicated and results-driven financial service professional with over a decade of experience in customer-facing roles. Throughout my career, I have developed a strong understanding of banking operations, loan servicing, and customer relationship management. My expertise lies in resolving customer issues, processing transactions, and providing exceptional customer service. I am proficient in various banking software, including Jack Henry programs and LoansPQ, and possess excellent navigation skills in researching information using a computer.
In my previous roles, I have consistently demonstrated my ability to multitask, work efficiently, and make sound decisions. I am a certified lender and notary public, and I have a proven track record of accurately funding consumer loans and HELOCS. I am committed to providing personalized service to customers, and I am passionate about ensuring their needs are met with the highest level of professionalism.
With a strong background in banking and customer service, I am confident in my ability to make a positive impact in any organization. I am a team player, and I thrive in fast-paced environments where no two days are ever the same. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.
Experience
Work history, roles, and key accomplishments
Office Manager
State Farm - Matthew Maloney's State Farm Office
Mar 2022 - Jun 2024 (2 years 3 months)
Managed a small office of 4 employees, tracked PTO, scheduled appointments, resolved customer policy and payment issues, and handled deposits.
Consumer Loan Consultant / Teller I
New Dimensions FCU
Aug 2021 - Dec 2021 (4 months)
Resolved customer account issues, processed transactions, balanced cash drawers, and provided excellent customer service.
Financial Service Representative II / Loan Servicing Representative I
Maine State Credit Union
Mar 2019 - Jul 2021 (2 years 4 months)
Accurately funded consumer loans and HELOCS, resolved loan account issues, opened new memberships, and provided excellent member service. Handled consumer loan funding, payment setups, loan reversals, payoff quotes, state titling, file maintenance, and provided excellent member service.
Client Specialist II
Northeast Bank
Oct 2014 - Mar 2019 (4 years 5 months)
Resolved customer account issues, processed transactions, balanced cash drawers, and provided special services such as ordering bank cards and checks.
Teller I
The Bank of Maine
Feb 2014 - Sep 2014 (7 months)
Provided in-person and over the phone support for customers, processed transactions, balanced cash drawers, and ensured customer satisfaction.
Assistant Store Manager
Famous Footwear
Jul 2012 - Feb 2014 (1 year 7 months)
Managed store operations, ensured customer satisfaction, handled cash registers, reviewed sales records, and supervised sales and service activities.
Education
Degrees, certifications, and relevant coursework
Kelly hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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