Open to opportunities

Renee Frias

@reneefrias

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Results-driven financial services professional specializing in client account management.

United States

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What I'm looking for

I seek a remote customer service or administrative support role where I can apply meticulous documentation, client advocacy, and cross-functional collaboration to improve client outcomes and ensure compliance.

I am a results-driven financial services professional with over eight years of experience in customer service, account management, and client relations. I have managed full account lifecycles for 100+ clients, consistently exceeded performance goals, and collaborated cross-functionally to ensure compliance and seamless client experiences.

My strengths include loan processing, documentation accuracy, conflict resolution, and building trust-based long-term client relationships. I seek remote customer service or administrative support roles where attention to detail, strong communication, and client advocacy are valued.

Experience

Work history, roles, and key accomplishments

Senior Loan Officer

OneMain Financial

Jun 2021 - Apr 2024 (2 years 10 months)

Managed full lifecycle of 100+ client accounts, improving compliance and account accuracy while consistently exceeding performance and service goals. Resolved complex client issues, coordinated with underwriting and compliance, and maintained audit-ready documentation.

Loan Processing Account Management & Compliance Client Relations Case Management Conflict Resolution Microsoft Excel CRM