MB
Open to opportunities

Megan Bouchard

@meganbouchard

Dedicated loan processor with strong communication and organizational skills.

United States

What I'm looking for

I am looking for a challenging position in a fast-paced environment that values my skills and experience.

I am a seasoned Loan Processor with over a decade of experience in the financial services industry. My journey began as a Bank Teller, where I honed my skills in customer service and transaction processing. Over the years, I have developed a deep understanding of mortgage loans and home equity lines, ensuring that every detail is meticulously handled from origination to closing.

At Massena Savings & Loan, I pride myself on my ability to communicate effectively with Loan Officers, Underwriters, and clients. I have successfully managed customer issues related to real estate taxes and have maintained all existing escrow accounts with precision. My commitment to professionalism and attention to detail has allowed me to build strong relationships with clients and colleagues alike.

Beyond my technical skills, I am known for my assertiveness, reliability, and ability to work well under pressure. I thrive in fast-paced environments and am dedicated to achieving results. I am eager to bring my expertise to a new role where I can continue to grow and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

ML
Current

Loan Processor

Massena Savings & Loan

Jan 2010 - Present (15 years 5 months)

Provided effective communication and professional partnership to Loan Officers, Underwriters, and Mortgage Assistants. Efficiently processed mortgage loans and home equity lines from origination to closing, ensuring loan agreements were complete and accurate.

ML

Bank Teller

Massena Savings & Loan

Jan 2008 - Present (17 years 5 months)

Processed various transactions including term deposits, account withdrawals, and retirement savings plan contributions. Obtained and processed information for opening accounts and savings plans, and performed clerical and secretarial tasks.

SH

Caseworker

Seaway House

Jan 2007 - Present (18 years 5 months)

Worked with individuals to improve mental health by encouraging discussion of emotions and experiences. Helped clients define goals, plan action, and gain insight, developing therapeutic processes and referring clients to other services.

KE

Customer Relations Representative

KeyBank

Jan 2004 - Present (21 years 5 months)

Processed transactions including term deposits, account withdrawals, and retirement savings plan contributions. Resolved customer complaints via phone, email, or mail, and assisted with filing customer paperwork.

Education

Degrees, certifications, and relevant coursework

SUNY Brockport logoSB

SUNY Brockport

Bachelor of Science, Sociology

2003 - 2003

Studied Sociology at SUNY Brockport. Also completed a minor in Psychology.

SUNY Canton logoSC

SUNY Canton

Associates of Liberal Arts and Sciences, Liberal Arts and Sciences

2001 - 2001

Completed an Associates degree in Liberal Arts and Sciences at SUNY Canton.

Tech stack

Software and tools used professionally

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Megan Bouchard - Loan Processor - Massena Savings & Loan | Himalayas