Megan Bouchard
@meganbouchard
Dedicated loan processor with strong communication and organizational skills.
United StatesWhat I'm looking for
I am a seasoned Loan Processor with over a decade of experience in the financial services industry. My journey began as a Bank Teller, where I honed my skills in customer service and transaction processing. Over the years, I have developed a deep understanding of mortgage loans and home equity lines, ensuring that every detail is meticulously handled from origination to closing.
At Massena Savings & Loan, I pride myself on my ability to communicate effectively with Loan Officers, Underwriters, and clients. I have successfully managed customer issues related to real estate taxes and have maintained all existing escrow accounts with precision. My commitment to professionalism and attention to detail has allowed me to build strong relationships with clients and colleagues alike.
Beyond my technical skills, I am known for my assertiveness, reliability, and ability to work well under pressure. I thrive in fast-paced environments and am dedicated to achieving results. I am eager to bring my expertise to a new role where I can continue to grow and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Loan Processor
Massena Savings & Loan
Jan 2010 - Present (15 years 5 months)
Provided effective communication and professional partnership to Loan Officers, Underwriters, and Mortgage Assistants. Efficiently processed mortgage loans and home equity lines from origination to closing, ensuring loan agreements were complete and accurate.
Bank Teller
Massena Savings & Loan
Jan 2008 - Present (17 years 5 months)
Processed various transactions including term deposits, account withdrawals, and retirement savings plan contributions. Obtained and processed information for opening accounts and savings plans, and performed clerical and secretarial tasks.
Caseworker
Seaway House
Jan 2007 - Present (18 years 5 months)
Worked with individuals to improve mental health by encouraging discussion of emotions and experiences. Helped clients define goals, plan action, and gain insight, developing therapeutic processes and referring clients to other services.
Collections Agent
Capital Collections
Jan 2005 - Present (20 years 5 months)
Collected money for outstanding bills from various clients and followed through with legal procedures such as judgments and summons. Improved computer and phone skills while managing collections.
Customer Relations Representative
KeyBank
Jan 2004 - Present (21 years 5 months)
Processed transactions including term deposits, account withdrawals, and retirement savings plan contributions. Resolved customer complaints via phone, email, or mail, and assisted with filing customer paperwork.
Education
Degrees, certifications, and relevant coursework
SBSUNY Brockport
Bachelor of Science, Sociology
2003 - 2003
Studied Sociology at SUNY Brockport. Also completed a minor in Psychology.
SCSUNY Canton
Associates of Liberal Arts and Sciences, Liberal Arts and Sciences
2001 - 2001
Completed an Associates degree in Liberal Arts and Sciences at SUNY Canton.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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