Open to opportunities

Kiala Bravo

@kb0

Message

I am a financial representative transitioning into IT and tech support.

United States

Message

What I'm looking for

I'm seeking an IT or technical support role where I can apply troubleshooting, customer-facing communication, and computer skills in a collaborative, learning-focused company that values empathetic problem-solving.

I currently serve as a Financial Services Representative at World Finance, guiding customers toward upward credit mobility by advising on financial choices, processing loan applications, handling payments and daily cash deposits, and recruiting tax and loan clientele. I have also taken on interim management responsibilities, collaborating with multiple managers to oversee branch operations.

I hold an Associate of Applied Science in Cloud Computing (Vice Chancellor’s Honor Roll) with coursework in cybersecurity and IT networking, and I bring strong computer literacy, troubleshooting, and Microsoft Office proficiency. I’m passionate about technology and eager to transition into IT or technical support roles where my empathetic customer service, critical thinking and collaboration deliver effective solutions.

Experience

Work history, roles, and key accomplishments

Current

Financial Services Representative

Current

World Finance

Jan 2023 - Present (2 years 7 months)

Advise customers on loan options and process applications, ensuring documentation accuracy and financial integrity; manage daily cash drawer and branch bank deposits. Recruit tax and loan clients, handle customer inquiries, and perform interim branch management duties to maintain operations.

Loan Processing Customer Service Compliance Sales

Sales Associate

Cracker Barrel

Jan 2018 - Jan 2019 (1 year)

Delivered exceptional customer service and maintained store presentation to meet company standards. Supported inventory management and ensured a clean, organized customer environment.

Customer Service Inventory Management Merchandising Teamwork Time Management

Order Filler & Delivery Associate

Walmart

Jan 2020 - Present (5 years 7 months)

Processed and packed online orders and delivered items to customers, ensuring timely, accurate fulfillment and high levels of order accuracy. Assisted with inventory tracking and maintained efficient delivery routes.

order fulfillment Delivery Inventory Management Customer Service Time Management High Accuracy

Education

Degrees, certifications, and relevant coursework

Texas State Technical College

Associate of Applied Science, Cloud Computing

Activities and societies: Certificate of Academic Achievement; Vice Chancellor's Honor Roll recipient; Relevant coursework: Cybersecurity and IT Networking.

Completed an Associate of Applied Science in Cloud Computing at Texas State Technical College, with coursework in Cybersecurity and IT Networking.