Looking for a job

kelly lee

@kellylee

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I manage vacation rental stays and online sales through responsive, organized customer support.

United States

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What I'm looking for

I'm seeking a remote, part-time or flexible role in customer support, client services, guest relations, or administrative coordination.

I independently manage a private vacation rental property, supporting approximately 30 guest stays each year through reservations, payments, guest communication, vendor coordination, and issue resolution.

I also operate an online reselling business across eBay, Poshmark, and Facebook Marketplace. I manage listings, inventory, pricing, sales, shipping, payments, and customer questions while keeping accurate records.

Earlier, I provided remote customer support for CORT Furniture Rental and Relocation Central by CORT, helping clients with relocation and furniture rental services. I also supported front-desk operations, orders, scheduling, and service concerns at CORT.

My background as a Delta Air Lines flight attendant and health-club front-desk professional taught me to stay calm under pressure, communicate clearly, and create welcoming customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Online Reseller / Small Business Owner

Current

Self-Employed

Jan 2019 - Present (7 years 8 months)

Operate an online reselling business through eBay, Poshmark, and Facebook Marketplace, managing all aspects of daily operations including listings, customer communication, and order processing.

Order Processing Customer Service Inventory Management Listing Creation Payment Processing Shipping

Current

Vacation Rental Property Manager

Current

Private Vacation Rental

Jan 2019 - Present (7 years 8 months)

Independently manage day-to-day operations of a vacation rental property, serving approximately 30 guest stays annually. Communicate with guests, manage reservations, and coordinate cleaning and maintenance services.

Customer Service Guest Relations Reservation Management Scheduling problem resolution Vendor coordination Email Support Phone Support Organization Multitasking

Remote Customer Service Representative

CORT Furniture Rental

Jan 2000 - Dec 2001 (1 year 11 months)

Provided customer service and support to clients utilizing relocation and furniture rental services. Communicated with customers to answer questions, resolve concerns, and coordinate services.

Customer Service client support problem resolution Administrative Support Remote Work

Customer Service / Front Desk

CORT Furniture Rental

Jan 1998 - Dec 2000 (2 years 11 months)

Served as a primary point of contact for customers in person and by phone, assisting with questions, orders, scheduling, and service concerns. Supported front-desk and administrative operations.

Customer Service Front Desk Operations problem resolution Administrative Support Scheduling

Front Desk / Personal Trainer

Northside Health & Fitness

Jan 1995 - Dec 1996 (1 year 11 months)

Provided friendly, professional customer service to health-club members, managed front-desk responsibilities, and built strong client relationships through personal training.

Customer Service Personal Training Client Relations Organization

Flight Attendant

Delta Air Lines

Jan 1991 - Dec 1995 (4 years 11 months)

Provided exceptional customer service in a fast-paced, highly regulated environment, handling unexpected situations and customer concerns calmly and effectively while maintaining safety procedures.

Customer Service problem resolution Safety Procedures Teamwork