Kelly Diaz

I am a dynamic professional with over eight years of experience in various sectors, consistently meeting work expectations and delivering exceptional customer service. My commitment and hard work have prepared me for a management role, and I excel in handling difficult customers through effective communication.

Currently, I work as a Service Concierge at Team Gillman, where I establish new accounts for incoming customers and maintain regular communication with advisors to enhance customer service. My previous role as a Supervisor at Walmart.com allowed me to support customers with lost and damaged packages, leading to a promotion due to my dedication and ability to handle high-energy calls with a focus on de-escalation.

In addition to my customer service skills, I have experience in dispatch and coordination from my time at CentroAmerica Taxi, where I effectively directed inbound calls and managed schedules. I am bilingual in English and Spanish, which enhances my ability to connect with a diverse customer base.