Open to opportunities

Kelly` Baumgartner

@kellybaumgartner

Message

Healthcare operations leader with 10 years coordinating clinical workflows to improve patient access and efficiency.

United States

Message

What I'm looking for

I’m looking for a healthcare operations role where I can lead data-driven workflow improvements, strengthen cross-functional collaboration, and improve patient access—while supporting high-quality scheduling, referral workflows, and measurable operational performance.

I’m a healthcare operations professional with 10 years of experience in clinical operations, specializing in coordinating complex healthcare processes and improving patient access. I’ve partnered with physicians, clinic leadership, and administrative stakeholders to implement workflow improvements that reduce appointment delays.

Most recently, as a Complex Scheduler Supervisor at University of Minnesota Physicians, I supervise operational scheduling workflows across multi-department clinical teams supporting high-volume patient access and provider coordination. I monitor operational metrics like scheduling accuracy, access times, and service efficiency, and I focus on process improvements that enhance clinic productivity, continuity of care, and interdisciplinary collaboration.

Experience

Work history, roles, and key accomplishments

Current

Complex Scheduler Supervisor

Current

University of Minnesota Physicians

Mar 2024 - Present (2 years 3 months)

Supervised operational scheduling workflows across multi-department clinical teams to support high-volume patient access and provider coordination. Monitored scheduling and access metrics and led process improvements to enhance clinic productivity and reduce appointment delays.

Healthcare Operations Leadership Scheduling Operations Workflow Optimization Patient Access Management Metrics Cross Functional Collaboration Process Improvement

Complex Scheduler

University of Minnesota Physicians

Jan 2022 - Mar 2024 (2 years 2 months)

Scheduled specialty appointments and procedures across multiple clinical departments, ensuring continuity of care through coordination with physicians and interdisciplinary teams. Managed referral workflows to support timely access to care and reduce treatment delays.

Scheduling Care Coordination Access Management Appointment Coordination Case Management Support

Medical Department Assistant

Park Nicollet Health Partners

Mar 2016 - Jan 2022 (5 years 10 months)

Supported daily clinic operations for 1–2 pediatric physicians, handling patient scheduling, front desk coordination, and administrative workflows. Managed incoming faxes and medical records and completed clerical documentation to improve provider efficiency.

Clinic Administration Patient Scheduling Administrative Documentation