Ashley Mitchell
@ashleymitchell1
Experienced healthcare operations leader focused on efficient clinic management.
United StatesWhat I'm looking for
I am an experienced healthcare operations professional with over 10 years of progressive responsibility in clinical administration, patient coordination, and front office management. I have a proven record of streamlining scheduling workflows, improving patient satisfaction, supporting surgical and procedural planning, and ensuring HIPAA-compliant documentation.
I lead daily clinic operations, train and supervise staff, manage insurance verification and prior authorizations using NextGen and EPIC, and coordinate high-volume scheduling and patient communications. I seek to transition into a senior administrative or management role where I can apply my operational improvements, team leadership, and procedural support experience to drive efficiency and patient-centered care.
Experience
Work history, roles, and key accomplishments
Patient Care Coordinator
Georgia Urology
May 2023 - Present (2 years 5 months)
Lead daily clinic operations and surgical scheduling, improving procedural readiness and reducing appointment delays by verifying insurance and obtaining referrals within 48 hours. Managed high-volume scheduling, payments reconciliation, and supported process improvements to enhance patient flow and compliance.
Patient Administrative Coordinator
Columbia Doctors
Jun 2020 - Apr 2023 (2 years 10 months)
Managed front office workflow for 300+ patients daily in a high-volume specialty practice, overseeing scheduling, insurance verification, referrals, and surgical authorizations using EPIC. Trained and supervised front desk staff to maintain efficient operations and HIPAA compliance.
Front Desk Coordinator
Outpatient Rehab & Physical Therapy
Sep 2016 - May 2020 (3 years 8 months)
Directed front desk operations including check-in/out, insurance verification, and scheduling 150–350 calls daily, optimizing therapist schedules to reduce wait times and improve patient retention. Trained new staff and managed billing inquiries to improve payment turnaround.
Education
Degrees, certifications, and relevant coursework
SCSouth College
Associate of Science, Radiologic Technology
Pursuing an Associate of Science in Radiologic Technology, focusing on radiologic procedures and clinical support.
Pelham Memorial High School
High School Diploma, General Studies
2011 - 2015
Completed high school coursework and earned a High School Diploma in June 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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