Joyce Martell
@joycemartell
Healthcare operations leader improving multi-site workflow, compliance, and patient satisfaction through training and staffing strategy.
United StatesWhat I'm looking for
I’m a results-driven healthcare operations leader with 10+ years of experience overseeing multi-site administrative and clinical operations. I specialize in team leadership, compliance, training, and performance optimization across regional environments, consistently focused on improving workflows and patient experience.
Most recently, as a Specialty Coordinator at Kaiser Permanente, I coordinated 1,200+ specialty referrals annually and improved scheduling efficiency by 25%. Previously, as an Assistant Dental Manager, I led daily operations for a high-volume practice serving 200+ patients weekly—driving hiring and training that reduced turnover by 20% and strengthening billing and insurance accuracy by 30%.
Experience
Work history, roles, and key accomplishments
Coordinated 1,200+ specialty referrals annually, improving scheduling efficiency by 25% and supporting multi-office operational coverage. Partnered with HR on staffing forecasting and onboarding while delivering training to strengthen compliance and accuracy.
Assistant Dental Manager
Collier Hills Dental
May 2018 - Dec 2020 (2 years 7 months)
Managed daily operations for a high-volume dental practice serving 200+ patients weekly. Led hiring, onboarding, and training to reduce turnover by 20%, improved scheduling to increase patient flow by 15%, and strengthened billing/insurance accuracy by 30%.
Operational Assistant
Randstad Corporation
May 2011 - Mar 2017 (5 years 10 months)
Coordinated staffing and onboarding across 3 regional offices, supporting travel-based operational coverage. Improved workflows to increase efficiency by 15%.
Crew Scheduler Supervisor
Colgan Air
May 2008 - Dec 2010 (2 years 7 months)
Managed scheduling for 150+ crew members across multiple bases, ensuring regulatory compliance. Reduced delays through process improvements and trained staff to improve performance accuracy by 20%.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor of Business Administration
Earned a Bachelor of Business Administration from Strayer University.
Northern Virginia Community College
Associate of Science
Earned an Associate of Science from Northern Virginia Community College.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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