Kelly-Marie Pearson

Oversee key compliance areas including RICS standards, client money handling, AML obligations and service charge controls. Manage HMRC-related compliance processes and support SOCI (ISAE 3402) accreditation audits.

Led Customer Service and Import/Export team, balancing workloads, meeting SLAs and completing annual appraisals. Provided commercial and international trade guidance in line with customs compliance requirements.

Managed escalated customer issues including complaints, returns, pricing and technical help. Led the Brexit Project, implementing new customs processes aligned with regulatory changes.

Conducted market research to find and engage potential distributors. Managed and developed relationships with existing customers to support sales growth.

Provided technical advice across the full product range. Managed order processing, invoicing and account administration.

Provided technical advice and logistics management for UK commercial IT operations. Managed technical escalations and customer service issues.

Managed department workflows and KPIs. Led systems development to embed best-practice cost-loading protocols.

Oversaw customer service operations. Produced monthly performance reporting packs for senior leadership.

Produced government statistical reporting packs. Delivered data analysis and insights across the organisation's database.

Performed SAP database maintenance. Produced and distributed management reporting packs.

Currently studying CIPD Level 5 to strengthen people leadership and management capability.

Certified in International Trade with the British Chamber of Commerce.

Level 4 Advanced Customs Compliance with the UK Customs Academy.

Completed GCSEs at St Matthew's High School from 1990 to 1995.