Raheel Saeed

Leads a 12+ person team overseeing service delivery for 2,500+ active customer accounts with a combined annual portfolio value exceeding £3 million. Directs serious complaints and escalations, governs SLAs, and coordinates contract renewals and cross-functional resolution.

Managed and supported a team of three colleagues, allocating priorities and providing guidance on customer and service issues. Led resolution of service and delivery issues by coordinating customers, colleagues, and operational teams.

Managed and retained a B2B customer portfolio across Central and East London, conducting regular account reviews and coordinating with internal teams to resolve issues. Worked independently across a remote and field-based territory.

Managed existing customer relationships across public sector and education, acting as the operational link between customers, accounts, suppliers, warehouse, and senior management. Managed purchasing with UK and overseas suppliers and resolved stock, delivery, and payment issues.

Supported buyers and sellers throughout viewings, offers, negotiations, and transaction progress, coordinating appointments and liaising with mortgage advisers, solicitors, and surveyors.

Delivered accurate customer service across regulated financial transactions, handling sensitive complaints and queries within agreed timescales. Processed and balanced cash and maintained transaction records.

Held senior customer-service and cash-office responsibilities, including till and safe balancing, till audits, stock activity, and loss-prevention procedures. Trained new employees and resolved customer escalations.

Completed a program in Heating & Ventilation at Newham College of Further Education.

Completed a program in Electrical Engineering at Newham College of Further Education.

Completed a National Diploma at NewVIc Sixth Form.

Grade: A-C

Completed 9 GCSEs with grades A-C at Forest Gate Community School.