Shelley Mills

Manage supplier onboarding, compliance checks, and documentation across a large supplier base to reduce risk and support business continuity. Process purchase requisitions, maintain pricing/invoicing and quality records, negotiate commercial terms, verify bank details for fraud prevention, and publish weekly procurement performance reports.

Served as the main point of contact for shipping, outsourced warehousing, and supplier communications, coordinating multiple external partners simultaneously. Tracked shipments end-to-end, resolved invoice discrepancies, administered dispatch processes, produced ad-hoc Excel reports, and ensured compliance with procedures, performance targets, and health and safety requirements.

Provided front-of-house guest service and administrative support, managing check-ins, departures, and enquiries with a calm, professional approach. Produced weekly sales and housekeeping reports, monitored daily tasks via the HOP system with audits, and handled maintenance reporting to minimize disruption to guests.

Coordinated international shipments and tracked deliveries across multiple African countries from a remote operations role. Delivered logistics support to five major gold-mining clients, producing service-level and payment reports and managing compliance documentation and product rotation records while resolving client and supplier issues under time pressure.

Managed executive diaries, correspondence, and client communication for a high-volume financial services operation. Maintained bookkeeping records, produced monthly financial reports with regulatory compliance, administered confidential legal/financial transactions, and coordinated events with accurate documentation and on-time delivery.

Completed an NCFE Level 2 qualification covering Principles of Business Administration with Business Communication & Secretarial Studies.

Completed a GCSE equivalent qualification.