Kelialy Rivera

Prepared and served a variety of coffee, tea, and specialty beverages while accurately processing customer orders and payments. Maintained a clean and organized work environment, ensuring exceptional customer service and adherence to health and safety standards. Operated and maintained coffee brewing equipment, restocked inventory, and trained new baristas on operational procedures.

Addressed customer inquiries via multiple channels, providing accurate information and resolving complaints to ensure satisfaction. Processed orders, returns, and exchanges, meticulously maintaining records of all customer interactions and transactions. Identified customer needs to offer appropriate solutions and collaborated with team members to enhance service quality.

Provided comprehensive administrative support, including managing schedules, handling correspondence, and coordinating meetings and travel plans. Ensured the smooth and effective day-to-day operations of the business. Managed phone lines and client emails, maintaining efficient communication channels.

Welcomed guests and clients, ensuring a professional and friendly office atmosphere. Managed calendars, set up meetings, and coordinated staff schedules to optimize workflow. Maintained a clean and organized workspace, managed inventory, handled transactions, and trained new staff members.