Open to opportunities

Rossely Contreras

@rosselycontreras

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Customer Service Representative skilled in communication and problem-solving.

United States

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in a supportive environment.

I am a dedicated Customer Service Representative with a strong background in enhancing customer experiences through effective communication and problem-solving skills. My experience spans various roles, including as a Barista at Starbucks, where I engaged with customers during peak hours and maintained high satisfaction scores. I take pride in my ability to understand individual customer needs and deliver tailored solutions that foster loyalty.

Throughout my career, I have developed a keen ability to remain calm and professional under pressure, ensuring that every customer interaction is positive and productive. My previous roles, including as a Receptionist at an Animal Clinic and a Hostess at Mercado Little, have equipped me with the skills to manage multiple tasks efficiently while providing exceptional service. I am passionate about creating welcoming environments and building lasting relationships with customers.

Experience

Work history, roles, and key accomplishments

Barista

Starbucks

Oct 2021 - Nov 2024 (3 years 1 month)

Engaged with customers in a positive, friendly manner during peak hours. Prepared a variety of hot and cold beverages, maintaining high satisfaction scores.

Customer Service Customer Satisfaction Recipe Execution Time Management

Receptionist

Animal Clinic

May 2021 - Oct 2021 (5 months)

Answered and directed incoming calls. Scheduled, confirmed, and organized appointments and patient files.

Scheduling

Hostess

Mercado Little

Sep 2020 - May 2021 (8 months)

Managed reservations and walk-in seating efficiently. Collaborated with team to arrange special group seating.

Seating Software Team Collaboration Menu Information Customer Service

Customer Service, Concierge

Petco

Apr 2018 - Jul 2019 (1 year 3 months)

Guided customers in product selection and navigation. Resolved issues and handled returns professionally.

System Adaptation

Counselor (Internship)

Nonprofit Organization

Provided academic support and homework help. Facilitated engaging and educational activities.

Homework Assistance Facilitation Mentorship

Education

Degrees, certifications, and relevant coursework

John Jay College of Criminal Justice

Bachelor of Arts, Human Services

Pursued a Bachelor of Arts in Human Services. Focused on developing skills to support individuals and communities.

LaGuardia Community College

Associate of Science, Human Services

Grade: 3.0

Activities and societies: Internship: Student Advising Services.

Completed an Associate of Science in Human Services. Gained foundational knowledge and practical experience in the field, including an internship with Student Advising Services.